Returns Policy
This returns policy applies to all products purchased from our online store, including accessories purchased with or without an electric bike.
Cancellation Policy
1. Cancellation Timeline: You may cancel your order without penalty within 24 hours of placing it, provided the order has not yet been processed for dispatch.
2. Cancellation Fees: Once your order status changes to "Shipped" or "Out for Delivery", 10% of the total order value + shipping costs at actuals will be charged as cancellation fees.
3. After Delivery: Once the product has been delivered, it cannot be returned, cancelled, or refunded. All sales are final upon delivery.
Liability for Damages in Transit
All products are shipped at the risk of the client/customer. Feynman Technology Private Limited is not liable for any damage that may occur during transport.
Refund Process
Refunds, after deduction of the applicable cancellation fee, will be issued to the original source of payment used at the time of purchase. After the refund has been initiated by us, it is expected to reflect in the customer's source account within 7 to 15 business days
Changes to Policy
Please note that our cancellation and refund policies are subject to change without prior notice. It is advisable to review these policies periodically to stay informed of any changes.